Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Simply click “Explore Apartments” to view live availability, choose your dates, and complete the reservation in three secure steps. You’ll receive instant confirmation by email and WhatsApp.
We accept all major debit/credit cards (Visa, Mastercard, Verve) and secure bank transfers in naira or foreign currency. All transactions are encrypted end-to-end for your protection.
Yes. Our payment gateway is PCI-DSS compliant, and every listing is verified in-house before it goes live. Funds are released to the host only after you check in successfully.
Yes. Amend dates or guest numbers up to 48 hours before arrival (subject to availability). Cancellations made at least 7 days prior receive a full refund; 48 hours–7 days receive refund subject to a 20% administrative charge
Check-in: 2 p.m. | Check-out: 12 p.m. — Early check-in or late check-out may be arranged with advance notice (fees apply).
You’ll receive digital key instructions or meet-and-greet details from your concierge 24 hours before arrival. All properties feature keyless entry or secure lock-boxes.
Absolutely. Every apartment has 24/7 electricity backed by generators or inverters, plus fibre-optic Wi-Fi with minimum speeds of 50 Mbps.
Yes. Stays over four nights include one complimentary mid-stay cleaning. Daily housekeeping or linen changes can be arranged for a nominal fee.
No pets allowed
All locations sit within gated estates or fully monitored buildings featuring CCTV, 24/7 security personnel, smoke detectors, and fire extinguishers. Optional MOPOL escort service is available for high-profile guests.
Yes. Our cleaners, drivers, and concierges pass background checks, reference verification, and ongoing hospitality training.
Airport transfers, chauffeured cars, Immigration airport support, MOPOL Escort—simply message the concierge desk in your guest portal or via WhatsApp.
Yes. Our logistics arm offers executive vehicles with vetted chauffeurs. For added security, a MOPOL-escorted convoy can be scheduled upon request.
All apartments are non-smoking indoors. Smoking on balconies or designated outdoor areas is allowed; violators incur a ₦50,000 cleaning fee.
A refundable deposit (₦100,000–₦300,000, property-dependent) is held 24 hours before arrival and returned within 48 hours of check-out after inspection.
Contact the concierge immediately. We’ll arrange prompt repairs or replacements; accidental damage may be deducted from the security deposit.
Ready for an Elevated Lagos Stay?
MOEDE ATELIER delivers the most secure luxury short-term rentals in Lagos, giving business travellers and lifestyle influencers peace of mind plus interiors worthy of every Instagram feed.